Reports to: CEO

Place of Work: London

Line Management Responsibilities: Working with Business Development Managers and Marketing Manager

Organisational Context: Content Management / Quality Assurance / Searching and finding new partners / Relationship Management of Existing Partners /Customer Support / Customer Journey Management / Opening up new business

Main Purpose of Role:

• Content: To manage all content and content partners to ensure that Wexer delivers world class videos for accounts worldwide. Hereunder to search and explore the market for trending programs and partners and lead contractual negotiations. Work closely with accounts to understand expectations and requests. Also looking after and managing cost turnover via revenue share.
• Accounts: To support and deliver world class customer service to all clients. To grow and retain number of installations within current customers. To communicate across a range of sectors and audiences delivering clear and conscience information and support to all stakeholders.

About Wexer:
With 300% growth over the past year and installations with the majority of the top 25 club groups globally, Wexer is a truly global provider of virtual classes, present in more than 30 countries across 5 continents. Our mission is to make world class exercise accessible to more people by providing a convenient and non-intimidating way to exercise through the use of technology. Our vision is to create a healthier and happier planet by delivering a partner-centric business approach. At Wexer we don’t have customer, only partners and we work vigorously to earn and keep partners’ trust and to secure long-term relationships.

About the Role:

We are building a team made up of extraordinary, passionate and talented team members who are above average on skills, competencies and dedication, and who will take responsibility in shaping the company. We raise the bar with every hire and promotion – are you next?

To be successful in this role, you will be a globally oriented customer service expert with a business development mind-set. You will become part of a hard-working, high performing, young and dynamic team. We set the bar high and so do you.

Responsibilities: 

Content Management:

• Management of existing and new partner relationships.
• Searching for new, suitable partners and lead partnership approach
• Keep updated on market development
• Manage delivery of content and upload process to the Wexer system
• Quality assure delivered videos and existing videos on an ongoing basis
• Manage outgoing communication about content with Marketing Manager by providing information, inputs and visual assets for all platforms
• Develop strategies based on knowledge to optimise amount and quality of content on the platform
• React to changes in the market and develop strategies based on knowledge.
• Manage and understand international markets and differences to ensure all markets and languages are covered
• Internal communications – effectively communicate content management messaging, initiatives and key information to the senior staff.

Content Analytics and Budgeting:

• Regular analysis on client usage and reporting to clients on recommendations.
• Monitor and understand content usage across platforms: In-club, Gym Floor and streaming
• Management of quarterly revenue share report
• Reporting and analysis to understand content demands
• Data management

Account Management:

• Management of existing and new client relationships.
• Planning, developing and optimising the customer journey to deliver a clear and easy to follow process for all new clients.
• Support in execution strategies for all Key Accounts as well as providing information that can be utilised for all clients on an ongoing basis.
• Provide industry insight and best practice knowledge to all clients.
• Support the business development team to open up new accounts as well as to continue to grow within existing business.
• Support the marketing team with the development and implementation of the marketing plan.
• Driving the international Account Management strategy and co-ordinating, supporting and developing local accounts teams to deliver market leading customer service.
• Keep account management materials current and relevant and react to changes in the market.
• Develop strategies based on knowledge to optimise retention and growth with existing clients.
• Identify key industry opportunities- design or coordinate with relevant departments accordingly.
• Train all Account Managers to deliver Account Management process to market leading standard.
• To work with the internal teams to ensure account management is consistent.
• Lead on customer experience planning including; feedback, case studies etc.
• Internal communications – effectively communicate account management messaging, initiatives and key information to the senior staff.
• Management and development of key stakeholder relationships both internally and externally and prospective new partners to achieve results.
• To respond to account support enquiries out of hours when necessary.

Accounts Analytics & Budgeting:

• Regular analysis on client usage and reporting to clients on recommendations.
• Reporting and analysis for content team usage to understand content demands.
• Data management

General:

• To line-manage a Content & Accounts Executive, monitoring and evaluating their activities and providing support with staff development.
• Carry out other general account management and support tasks that may arise in day to day operations.
• Contribute to a rich content/editorial (including articles, blog posts, whitepapers, reports, infographics, etc.).
• Contributing to the product interface design and player functionalities via feedback.

Requirements:

Essential:

• Degree level qualification or equivalent, preferably in a related subject.
• At least 5 years experience working in the health and fitness industry, ideally with group exercise knowledge, either within a club environment or as a supplier to the industry.
• Experience with customer service management and the ability to demonstrate clear communication and manage pressure situations.
• Experience and confident carrying out presentations and public speaking.
• Able to clearly delivering training materials.
• Excellent writing skills.
• Strong organisational skills with excellent attention to detail.
• Computer literate with good MS Office Skills, Adobe InDesign and Photoshop.
• Excellent interpersonal skills including the ability to influence across the organisation and externally.
• Multi tasker.

Skills/Aptitude:

• Strong interpersonal skills- face-to-face, by telephone and email
• Work well under pressure
• Work well to deadlines and targets
• Excellent planning and organisational skills
• Ability to think outside of the box
• Ability to prioritise tasks
• Good communication skills
• Sound numerical and analytical skills
• Attention to detail
• Works well on own initiative
• Team Player
• Leadership/Management
• Ability to build sound business relationships

To apply for this position please email a covering letting and CV to info@wexervirtual.com

The post Job Opportunity! appeared first on Wexer.

Off the back of 300% revenue growth over three years, and a doubling in the number of licences sold in 2017 versus 2016, digital fitness market leader Wexer – which now serves clients in almost 50 countries on five continents – has strengthened its team with new appointments across all markets.

Following the promotion of Daniel Waide to the newly created role of Wexer CCO, business development and sales expert Nadiem Alawar joins the business as VP North America. A well-known face in the fitness industry, Alawar previously spearheaded the global growth of suspension training brand TRX; other brands that have benefited from his expertise include Mad Dogg Athletic, Stroops and Balanced Body.

Alawar says: “I’m honoured to be part of Wexer’s world-class brand and team, and excited about spearheading North American growth. Operating on the cutting edge of technology – providing a complete solution that puts fitness at people’s fingertips, so they can live better, stronger, happier lives no matter where they are – is very exciting.”

Coming onboard as head of new business Asia Pacific is well-known local figure Ryan Hogan, who joins from the Australian Fitness Network – organiser of Australia’s annual FILEX fitness convention – where he served as CEO.

Hogan explains: “Once in a while, an opportunity comes along that has the potential to change your life. From the moment I first spoke to the team at Wexer, I knew this was one of them. I’m beyond thrilled and excited to become a part of what I consider to be one of the world’s leading fitness industry brands.”

Business development consultants have also been appointed to bolster the teams in the fast-growing UK and European markets, with Ross Payneand Jolijn Spijkerman coming onboard to support European business development heads Adie Meyer and Robert Louw.

Paul Bowman, Wexer CEO, says: “However big we grow, we’ll never lose sight of the smaller detail. We aim to exceed our partners’ expectations on every occasion, with relentlessly high standards and a continual raising of the bar to deliver the highest quality products, services, processes and support, all delivered by our fantastic, fast-growing Wexer team.”

These new appointments come off the back of a notable year for Wexer, not least with the acquisition of London-based mobile app development company CFL (Connected Fitness Labs) in October 2017. This deal saw CFL’s expert team –Jamie Foggon, Alex Williams and Shelley Hogan – join the growing ranks of Wexer to oversee the continued evolution of Wexer Mobile.

The appointment of Karen Mason as content and accounts manager has been another key development in the UK and Europe. Joining from Soho Gyms in Q4 2017, Mason has further enhanced the operational expertise within the Wexer business, providing additional support to operators looking to implement and deliver world-class virtual experiences.

The post Eight new recruits as Wexer drives global growth of digital fitness market appeared first on Wexer.

Senior Account Manager

Place of Work:

New York

Line Management Responsibilities:       

Working with US Team and Senior Customer Success Manager to help customers execute digital strategy

Organisational Context

Relationship Management of Existing Partners /Customer Support / Customer Journey Management / Administrative Support /

Main Purpose of Role   

To support and deliver world class customer service to all clients. To grow and retain number of installations within current customers. To communicate across a range of sectors and audiences delivering clear and concise information and support to all stakeholders. To support the business development and technical operations teams.

About the Role…

We are building a team made up of extraordinary, passionate and talented team members who are above average on skills, competencies and dedication, and who will take responsibility in shaping the company.  We raise the bar with every hire and promotion – are you next?

To be successful in this role, you will be a globally oriented customer service expert with a business development mind-set. You will become part of a hard-working, high performing, young and dynamic team. We set the bar high and so do you.

Responsibilities:

Account management

• Management of existing and new client relationships.
• Planning, developing and optimising the customer journey to deliver a clear and easy to follow process for all new clients.
• Support in execution strategies for customers as well as providing information that can be utilised for all clients on an ongoing basis.
• Provide industry insight and best practice knowledge to all clients.
• Support the senior customer success manager, business development and technical operations team
• Deliver the US Account Management strategy and support development of local accounts, deliver market leading customer service.
• Keep account management materials current and relevant and react to changes in the market.
• Lead on customer experience planning including; feedback, case studies etc.
• Internal communications – effectively communicate account management messaging, initiatives and key information to the senior staff.
• Management and development of customer relationships both internally and externally
• Respond to account support enquiries out of hours when necessary.

Analytics

• Regular analysis on client usage and reporting to clients on recommendations.
• Reporting and analysis for content team usage to understand content demands.
• Data management
• Monitor and understand content usage across platforms: In-club, Gym Floor and streaming

Essential

• Degree level qualification or equivalent work experience, preferably in a related subject.
• At least 2 years experience working in the health and fitness industry, ideally with group exercise knowledge, either within a club environment or as a supplier to the industry.
• Experience with customer service management and the ability to demonstrate clear communication and manage pressure situations.
• Experience and confident carrying out presentations and public speaking.
• Able to clearly delivering training materials.
• Excellent writing skills.
• Strong organisational skills with excellent attention to detail.
• Computer literate with good MS Office Skills, Adobe InDesign and Photoshop.
• Excellent interpersonal skills including the ability to influence across the organisation and externally.
• Multi tasker.

Skills/Aptitude

• Strong interpersonal skills- face-to-face, by telephone and email
• Work well under pressure
• Work well to deadlines and targets
• Excellent planning and organisational skills
• Ability to think outside of the box
• Ability to prioritise tasks
• Good communication skills
• Sound numerical and analytical skills
• Attention to detail
• Works well on own initiative
• Team Player
• Leadership/Management
• Ability to build sound business relationships

To apply for this role please email your CV to info@wexer.com

The post Job: Customer Success Manager appeared first on Wexer.

 Job Title: Business Development Executive (BDE) – Web Player

Reports to: Head of Business Development (HBD)

Place of Work: London, United Kingdom

Line Management Responsibilities : None

Employed by: Wexer Virtual

Organisational Context: Business Development / Account Management

Main Purpose of Role

To be responsible for managing, implementing and driving the company’s European Web Player sales both commercially and operationally, creating robust, positive relationships and generating new business in the franchise, single site operator and small fitness chains 10/20 sites markets.

About Wexer…

Our vision is to create a healthier and happier planet by delivering a partner-centric business approach. At Wexer we don’t have customer, only partners and we work vigorously to earn and keep partners’ trust and to secure long-term relationships.

As digital fitness market leader, our mission at Wexer is to make world-class exercise accessible to more people through the use of technology – at the same time ensuring traditional fitness operators remain at the very heart of this experience.

Our technology creates a bridge between the digital and physical worlds. It enhances our clients’ in-facility products and experiences; it broadens the audience for their expertise, talent and programming via new ‘always-on’ channels; and it enables every user touchpoint to be shaped by data and personalised insight.

Our technology isn’t there to replace operators. It’s a vital tool to guarantee their future.

About the Role…

To be successful in this role, you will be a sales ace with a partner centric mind-set. You have a good understanding of selling SaaS solutions. You will become part of a hard-working, high performing, young and dynamic team. We set the bar high and so do you.

Direct Responsibilities: Sales and After Sales Services

The main task is to generate sales from new and existing business, and help building/growing for our Web Player business. The focus is in Europe and specifically with single club owners, franchisees and small fitness chains up to 10/15 sites.

The candidate must make sure clients experience smooth transition from purchase to having a fully functional Web Player for their facility/club – and assist with any support.

• Contacting, winning and developing new potential clients, specifically among the single club owners and franchisees
• Contact for franchise and single sites Sales & Services in the European market
• Assist the HBD with Key Accounts and large accounts on pre- and post-sales activities on the Web Player
• Reporting of Sales statistics to HBD
• Review new business revenue targets on a monthly basis to ensure achievement is on track and produce a profit and loss analysis
• Communicate with the HBD on a weekly basis to ensure all business opportunities are being closed in line with sales strategies and agreed KPI’s
• To ensure all progress is reported on in a clear and consistent manner

Skills/Aptitude

• Ability to work under pressure
• Work well to deadlines and targets
• Works with minimal supervision
• Excellent verbal and written communication skills
• Ability to determine the needs and requirements of potential partners offering suitable solutions and overcoming objections as and when required
• Meets and demonstrates Wexer values
• Additional languages are a benefit but not essential

Essential

• Degree level qualification or equivalent
• Has substantial experience communicating effectively with key decision makers including; owners and franchisees
• At least 1 years previous sales experience in SaaS solutions
• Proven experience in sales, meeting and exceeding KPIs and targets
• Proven commercial acumen of driving a revenue line within a business
• Has experience in producing sales plan, setting targets and producing budgets
• Strong organisational skills with excellent attention to detail

Preferred Experience:

• Detailed knowledge of Fitness Industry
• Salesforce experience

To apply please send CV and covering letter to: info@wexer.com

The post We’re hiring! Business Development Executive, London appeared first on Wexer.

 Job Title: Business Development Executive (BDE) – Web Player

Reports to: Head of Business Development (HBD)

Place of Work: East Coast or West Coast, US

Line Management Responsibilities : None

Employed by: Wexer Virtual

Organisational Context: Business Development / Account Management

Main Purpose of Role

To be responsible for managing, implementing and driving the company’s European Web Player sales both commercially and operationally, creating robust, positive relationships and generating new business in the franchise, single site operator and small fitness chains 10/20 sites markets.

About Wexer…

Our vision is to create a healthier and happier planet by delivering a partner-centric business approach. At Wexer we don’t have customer, only partners and we work vigorously to earn and keep partners’ trust and to secure long-term relationships.

As digital fitness market leader, our mission at Wexer is to make world-class exercise accessible to more people through the use of technology – at the same time ensuring traditional fitness operators remain at the very heart of this experience.

Our technology creates a bridge between the digital and physical worlds. It enhances our clients’ in-facility products and experiences; it broadens the audience for their expertise, talent and programming via new ‘always-on’ channels; and it enables every user touchpoint to be shaped by data and personalized insight.

Our technology isn’t there to replace operators. It’s a vital tool to guarantee their future.

About the Role…

To be successful in this role, you will be a sales ace with a partner-centric mind-set. You have a good understanding of selling SaaS solutions. You will become part of a hard-working, high performing, young and dynamic team. We set the bar high and so do you.

Direct Responsibilities: Sales and After Sales Services

The main task is to generate sales from new and existing business, and help building/growing for our Web Player business. The focus is in Europe and specifically with single club owners, franchisees and small fitness chains up to 10/15 sites.

The candidate must make sure clients experience smooth transition from purchase to having a fully functional Web Player for their facility/club – and assist with any support.

• Contacting, winning and developing new potential clients, specifically among the single club owners and franchisees
• Contact for franchise and single sites Sales & Services in the European market
• Assist the HBD with Key Accounts and large accounts on pre- and post-sales activities on the Web Player
• Reporting of Sales statistics to HBD
• Review new business revenue targets on a monthly basis to ensure achievement is on track and produce a profit and loss analysis
• Communicate with the HBD on a weekly basis to ensure all business opportunities are being closed in line with sales strategies and agreed KPI’s
• To ensure all progress is reported on in a clear and consistent manner

Skills/Aptitude

• Ability to work under pressure
• Work well to deadlines and targets
• Works with minimal supervision
• Excellent verbal and written communication skills
• Ability to determine the needs and requirements of potential partners offering suitable solutions and overcoming objections as and when required
• Meets and demonstrates Wexer values
• Additional languages are a benefit but not essential

Essential

• Degree level qualification or equivalent
• Has substantial experience communicating effectively with key decision makers including; owners and franchisees
• At least 1 years previous sales experience in SaaS solutions
• Proven experience in sales, meeting and exceeding KPIs and targets
• Proven commercial acumen of driving a revenue line within a business
• Has experience in producing sales plan, setting targets and producing budgets
• Strong organisational skills with excellent attention to detail

Preferred Experience:

• Detailed knowledge of Fitness Industry
• Salesforce experience

To apply please send CV and covering letter to: info@wexer.com

The post We’re hiring! Business Development Executive, US appeared first on Wexer.

Head of Product

Location: 

London Office

Line Management Responsibilities        

None

Main Purpose of Role   

A Senior Project Manager is needed to manage the rollout of mobile app projects for Wexer, the leading provider of digital fitness technologies. You’ll be overseeing the rollout of our white label app products for leading global fitness providers; coordinating the technical delivery project with our outsource development partner, in house teams, and client stakeholder teams.

About Wexer…

With 300% growth over the past year and installations with the majority of the top 25 club groups globally, Wexer is a truly global provider of virtual classes, present in more than 40 countries across 5 continents. Our mission is to make world class exercise accessible to more people by providing a convenient and non-intimidating way to exercise through the use of technology.

Our vision is to create a healthier and happier planet by delivering a partner-centric business approach. At Wexer we don’t have customers, only partners and we work vigorously to earn and keep partners’ trust and to secure long-term relationships.

About the Role…

We are building a team made up of extraordinary, passionate and talented team members who are above average on skills, competencies and dedication, and who will take responsibility in shaping the company.  We raise the bar with every hire and promotion – are you next?

To be successful in this role, you will be a globally oriented project manager with a passion for digital transformation. You will become part of a hard-working, high performing and dynamic team. We set the bar high and so do you.

Direct Responsibilities:

• Manage the delivery schedule (Gantt)
• Lead weekly project status meetings with project sub-teams
• Monitor project status against schedule
• Deliver weekly status report
• Manage actions and follow ups as needed

Qualifications

Educated to degree level or higher

Experience / Skills

• Managing multiple stakeholder groups and of defining and enforcing project governance models
• Experience of large tech delivery / rollout projects with distributed teams
• Understanding of agile development processes and how to integrate with more typical waterfall project delivery
• Expert with Microsoft Project or similar for managing project plan
• Understanding of app development processes would be preferred
• Comfortable organising meetings / setting agenda / chairing
• Experience working with technical system integrations projects
• Numerate and commercially aware
• Knowledge of Fitness Industry preferred

To apply please sumbit your CV to: info@wexer.com

The post Job: Senior Project Manager appeared first on Wexer.

Chief Commercial Officer

Place of work

San Diego, Los Angeles or San Francisco

Line Management Responsibilities

Business Development / Account Management

Main Purpose of Role

To be responsible for managing, implementing and driving the company’s North America sales strategy both commercially and operationally, creating robust, positive relationships and generating new business.

About the Role…

We are building a team made up of extraordinary, passionate and talented team members who are above average on skills, competencies and dedication, and who will take responsibility in shaping the company.  We raise the bar with every hire and promotion – are you next?

To be successful in this role, you will be a globally oriented sales ace with a partner centric mind-set. You will become part of a hard-working, high performing, young and dynamic team. We set the bar high and so do you.

Direct Responsibilities:

Sales & Activity:

• To carry out and lead the business development of all west coast based accounts and prospects
• To be responsible for the management, development and selling to all appropriate sectors in accordance with Wexer sales strategies.
• To work collaboratively with existing and prospective partners within various verticals to continue to grow and develop new business opportunities.
• To achieve KPI targets in relation to generalized sales activity – number of sales made; reporting this performance formally and informally on a weekly and monthly basis.
• To develop, improve and maintain a database of prospects and an effective tracking system in order to effectively record activity with leads, prospects and existing customers.
• To produce regular competitor analysis with a view to strategically increasing Wexer’s national market share.
• To build relationships with organisations by generating leads, making contacts with a view to booking appointments. Maintaining communication links with all current partners, fitness organizations, hospitality companies and corporations.
• To present Wexer solutions to prospective sites with the aim of securing a minimum level of purchase of a range of core services in line with required profit margins.
• To work effectively with the Wexer Marketing Manager to ensure that all communications/promotional events are relevant consistent and effective in promoting Wexer Virtual to client and prospect base.
• To undertake sales / business presentations as required, achieving targeted growth in all business lines.
• To work closely with the Marketing Department to ensure that appropriate mechanisms are in place to assist with the generation of new business; this will include clear marketing plans and service delivery plans at the branch or business unit levels.
• Share best practices with the team and promote up-selling techniques for all services and/or products offered by Wexer.

Operational & Financial Control

• Review new business revenue line financial targets on a monthly basis to ensure achievement is on track and produce a profit and loss analysis.
• Communicate with the CCO on a monthly basis to ensure all business opportunities are being closed in line with sales strategies and agreed KPI’s.
• To ensure all progress is reported on in a clear and consistent manner.
• Ensure effective communication processes are in operation between all relevant functions in the business.
• Undertake any additional tasks as requested by Line Management.

Qualifications

Educated to degree level in Fitness / Sports or Business Management

Experience

• Has substantial experience communicating effectively with key decision makers including; directors, CEO’s, Head of Departments and Consultants
• Previous sales experience in a business to business environment
• Proven experience in sales, meeting and exceeding KPIs and targets.
• Proven commercial acumen of driving a revenue line within a business.
• Demonstrates leadership skills, showing ability to improve organisational effectiveness
• Has experience in producing sales plan, setting targets and producing budgets
• Demonstrates effective communication skills (written and oral), which is targeted appropriately for the audience to which it is delivered
• Has an in-depth understanding of sales processes, KPIs and analysis
• Sales / business development experience
• Numerate and commercially aware
• Detailed knowledge of Fitness Industry preferred

Knowledge

• A full understanding of Wexer services
• To know and be aware of all events at which Wexer has or could have a presence and to ensure that the opportunity for sales at these events has been maximised
• A full understanding of the external environmental factors that impact Wexer
• Proven leadership ability with successful experience of managing and developing a sales team.
• Proven ability to motivate, inspire and develop others and set high levels of expectation and aspiration.
• Proven skills in a customer-facing role with high standards of presentation.
• Educated to degree level or equivalent or with extensive demonstrable experience within the sector.

Skills/Aptitude

• Ability to work under pressure
• Works with minimal supervision, with an ability to plan, structure and organise a diary effectively
• Excellent verbal and written communication skills, with the ability to convey ideas and present complex information in a clear and simple way
• Able to find workable solutions, particularly when changes are required to working practices
• Ability to determine the needs and requirements of potential partners offering suitable solutions and overcoming objections as and when required.
• Meets and demonstrates Wexer Virtual values.
• Ability to communicate at all levels across the business.

To apply for this role please email your CV to: info@wexer.com

The post Job: Business Development Manager (West Coast US) appeared first on Wexer.