Job Opportunity!

Accounts and Content Executive (Maternity Cover)

Reports to: CEO

Place of Work: London

Line Management Responsibilities: Working with Business Development Managers and Marketing Manager

Organisational Context: Content Management / Quality Assurance / Searching and finding new partners / Relationship Management of Existing Partners /Customer Support / Customer Journey Management / Opening up new business

Main Purpose of Role:

• Content: To manage all content and content partners to ensure that Wexer delivers world class videos for accounts worldwide. Hereunder to search and explore the market for trending programs and partners and lead contractual negotiations. Work closely with accounts to understand expectations and requests. Also looking after and managing cost turnover via revenue share.
• Accounts: To support and deliver world class customer service to all clients. To grow and retain number of installations within current customers. To communicate across a range of sectors and audiences delivering clear and conscience information and support to all stakeholders.

About Wexer:
With 300% growth over the past year and installations with the majority of the top 25 club groups globally, Wexer is a truly global provider of virtual classes, present in more than 30 countries across 5 continents. Our mission is to make world class exercise accessible to more people by providing a convenient and non-intimidating way to exercise through the use of technology. Our vision is to create a healthier and happier planet by delivering a partner-centric business approach. At Wexer we don’t have customer, only partners and we work vigorously to earn and keep partners’ trust and to secure long-term relationships.

About the Role:

We are building a team made up of extraordinary, passionate and talented team members who are above average on skills, competencies and dedication, and who will take responsibility in shaping the company. We raise the bar with every hire and promotion – are you next?

To be successful in this role, you will be a globally oriented customer service expert with a business development mind-set. You will become part of a hard-working, high performing, young and dynamic team. We set the bar high and so do you.

Responsibilities: 

Content Management:

• Management of existing and new partner relationships.
• Searching for new, suitable partners and lead partnership approach
• Keep updated on market development
• Manage delivery of content and upload process to the Wexer system
• Quality assure delivered videos and existing videos on an ongoing basis
• Manage outgoing communication about content with Marketing Manager by providing information, inputs and visual assets for all platforms
• Develop strategies based on knowledge to optimise amount and quality of content on the platform
• React to changes in the market and develop strategies based on knowledge.
• Manage and understand international markets and differences to ensure all markets and languages are covered
• Internal communications – effectively communicate content management messaging, initiatives and key information to the senior staff.

Content Analytics and Budgeting:

• Regular analysis on client usage and reporting to clients on recommendations.
• Monitor and understand content usage across platforms: In-club, Gym Floor and streaming
• Management of quarterly revenue share report
• Reporting and analysis to understand content demands
• Data management

Account Management:

• Management of existing and new client relationships.
• Planning, developing and optimising the customer journey to deliver a clear and easy to follow process for all new clients.
• Support in execution strategies for all Key Accounts as well as providing information that can be utilised for all clients on an ongoing basis.
• Provide industry insight and best practice knowledge to all clients.
• Support the business development team to open up new accounts as well as to continue to grow within existing business.
• Support the marketing team with the development and implementation of the marketing plan.
• Driving the international Account Management strategy and co-ordinating, supporting and developing local accounts teams to deliver market leading customer service.
• Keep account management materials current and relevant and react to changes in the market.
• Develop strategies based on knowledge to optimise retention and growth with existing clients.
• Identify key industry opportunities- design or coordinate with relevant departments accordingly.
• Train all Account Managers to deliver Account Management process to market leading standard.
• To work with the internal teams to ensure account management is consistent.
• Lead on customer experience planning including; feedback, case studies etc.
• Internal communications – effectively communicate account management messaging, initiatives and key information to the senior staff.
• Management and development of key stakeholder relationships both internally and externally and prospective new partners to achieve results.
• To respond to account support enquiries out of hours when necessary.

Accounts Analytics & Budgeting:

• Regular analysis on client usage and reporting to clients on recommendations.
• Reporting and analysis for content team usage to understand content demands.
• Data management

General:

• To line-manage a Content & Accounts Executive, monitoring and evaluating their activities and providing support with staff development.
• Carry out other general account management and support tasks that may arise in day to day operations.
• Contribute to a rich content/editorial (including articles, blog posts, whitepapers, reports, infographics, etc.).
• Contributing to the product interface design and player functionalities via feedback.

Requirements:

Essential:

• Degree level qualification or equivalent, preferably in a related subject.
• At least 5 years experience working in the health and fitness industry, ideally with group exercise knowledge, either within a club environment or as a supplier to the industry.
• Experience with customer service management and the ability to demonstrate clear communication and manage pressure situations.
• Experience and confident carrying out presentations and public speaking.
• Able to clearly delivering training materials.
• Excellent writing skills.
• Strong organisational skills with excellent attention to detail.
• Computer literate with good MS Office Skills, Adobe InDesign and Photoshop.
• Excellent interpersonal skills including the ability to influence across the organisation and externally.
• Multi tasker.

Skills/Aptitude:

• Strong interpersonal skills- face-to-face, by telephone and email
• Work well under pressure
• Work well to deadlines and targets
• Excellent planning and organisational skills
• Ability to think outside of the box
• Ability to prioritise tasks
• Good communication skills
• Sound numerical and analytical skills
• Attention to detail
• Works well on own initiative
• Team Player
• Leadership/Management
• Ability to build sound business relationships

To apply for this position please email a covering letting and CV to info@wexervirtual.com